Privacy Policy

Last updated: 10 November 2026

Snippets Photography & Design (“Snippets Photography”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you visit snippetsphotography.co.za, contact us or book us, how we use it, and the rights you have under South Africa’s Protection of Personal Information Act, 2013 (POPIA).

1. Who we are

Snippets Photography & Design is a wedding photography and videography business based in Centurion, Gauteng, South Africa. We are the “responsible party” for the personal information described in this policy.

Email: info@snippetsphotography.co.za
Phone: 082 542 8280
Information Officer: Sasha-Lee Hobarth (contact via the email address above)

2. Information we collect

Information you give us:

Enquiry details you submit through our contact forms: your name, phone number, email address, the service you are interested in and your message (for example your wedding date and venue).
Messages you send us by email, WhatsApp or social media.
If you book us: the names and contact details of the couple or client, event details (dates, venues, timelines, key people), and the information needed for quotes, contracts, invoices and payments.

Photographs and video: when we photograph or film an event, the images and footage will include you and your guests.

Information collected automatically when you use our website: your IP address, browser and device type, pages visited and how you arrived at our site. This is collected through cookies and similar technologies (see section 7) and by our website security tools.

3. How we use your information

To reply to your enquiry and send you information about our services and availability.
To plan, provide and deliver the photography and videography you have booked, including preparing contracts, invoices and delivering your final images and films.
To show our work in our portfolio, on our website and on social media, where you have agreed to this (see section 4).
To understand how visitors use our website so we can improve it.
To keep our website secure and prevent spam and abuse.
To meet our legal, tax and accounting obligations.

We process your information because you have consented to it, because it is necessary to conclude or perform a contract with you, because the law requires it, or because it is in our legitimate interests (for example keeping our website secure), as allowed by section 11 of POPIA.

4. Your photos and our portfolio

We only use images or footage from your event in our portfolio, on our website, on social media or in marketing material with your consent, which we ask for in our booking agreement. You can withdraw that consent at any time by emailing us, and we will stop using the images in new material and remove them from our website and social media accounts within a reasonable time.

5. Who we share information with

We do not sell, rent or trade your personal information. We only share it with trusted service providers who help us run our business, and only as much as they need to do their job:

Our website hosting provider (Afrihost, South Africa), which stores our website and its form submissions.
Google, for website analytics (Google Analytics and Google Tag Manager), spam protection on our forms (Google reCAPTCHA), email and secure cloud backups of our website.
Meta (WhatsApp, Instagram and Facebook), when you contact us through those platforms or view our Instagram feed or embedded content.
YouTube, when you play a video embedded on our website.
Services we use to deliver your final images and films, and our accountant or bookkeeper.
Authorities, where the law requires us to disclose information.

6. Information sent outside South Africa

Some of the service providers listed above (such as Google and Meta) store information on servers outside South Africa. Where this happens, we rely on those providers being subject to data protection laws, binding agreements or policies that give a level of protection substantially similar to POPIA, as required by section 72 of POPIA.

7. Cookies and analytics

Our website uses cookies, which are small files stored in your browser. Some are needed for the website to work and stay secure. Others, set by Google Analytics, help us understand how many people visit and which pages they view; this information is aggregated and is not used to identify you personally. Google reCAPTCHA uses cookies and device information to tell people apart from spam bots. You can block or delete cookies in your browser settings, although some parts of the website may then not work as intended.

8. How long we keep your information

Enquiries that do not lead to a booking: up to 12 months, then deleted.
Client records, contracts and invoices: for as long as required by tax and accounting law (generally 5 years).
Your final images and films: we keep backup copies for a limited time after delivery so we can help if you lose your copies. Please keep your own copies safe, as we cannot guarantee indefinite storage.

9. How we protect your information

We take reasonable technical and organisational measures to protect your personal information, including an encrypted (HTTPS) website, a website firewall and malware scanning, two-factor authentication on administrator accounts, restricted access to client information and regular secure backups. If a security compromise affects your personal information, we will notify you and the Information Regulator as required by POPIA.

10. Your rights

Under POPIA you have the right to:

ask whether we hold personal information about you and request a copy of it;
ask us to correct or delete information that is inaccurate, out of date, excessive or no longer needed;
object to us processing your information, and withdraw any consent you have given;
opt out of marketing messages at any time;
lodge a complaint with the Information Regulator.

To use any of these rights, email us at info@snippetsphotography.co.za. We may need to confirm your identity before acting on a request.

If you are not satisfied with how we handle your information, you can contact the Information Regulator (South Africa): inforegulator.org.za, complaints POPIAComplaints@inforegulator.org.za, general enquiries enquiries@inforegulator.org.za, telephone 010 023 5200.

11. Marketing

We will only send you marketing messages, such as newsletters or special offers, if you are a client or have agreed to receive them. Every message will tell you how to unsubscribe.

12. Children

Our services are booked by adults. Children may appear in photographs taken at events we cover; we only use such images publicly with the consent of a parent or guardian.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.